Account Manager / Customer Service with ref. 3840320

Small freight forwarder is looking for an Account Manager, who has exceptional customer service skills, with a focus on building client relationships and managing various logistics tasks. The position involves handling a variety of duties related to shipping and transportation logistics, from client communication to invoicing, and requires proficiency in CargoWise.

Duties and Responsibilities:

Client Interaction:
- Serve as the first point of contact for client inquiries
- Build and maintain positive relationships with clients
Operational Tasks:
- Manage purchase orders, quotations, and rate negotiations
- Update rates as needed and chase documentation to ensure accuracy
- Ensure all required paperwork is received and passed for customs clearance
- Oversee job registration, pre-alerts, EDO's, and underbonds
Cargo and Shipment Monitoring:
- Monitor cargo availability and its status
- Check transshipment details
- Handle sea/air cargo reporting and coordinate local/interstate movements (road & rail)
- Pay charges and organize EDO's
Invoicing and Coordination:
- Finalise invoices for clients and overseas agents
- Collaborate with shipping lines, freight forwarders, overseas agents, customers, suppliers, and internal teams

Required Skills and Experience:

CargoWise experience preferred
Freight forwarding account management experience, especially within the Australian market
Strong customer service, communication (written and verbal), and time management skills
Excellent attention to detail and the ability to meet deadlines
Creativity and problem-solving abilities

Work Environment:

Friendly, small team
Supportive management
Opportunities to develop and grow in the role

Ideal Candidate:

An individual ready to develop their skill set in a professional environment, with a desire for career progression

If this role aligns with your experience and aspirations, this is a great opportunity to further your career in a collaborative and dynamic environment!

Apply online now or for a confidential discussion contact Deb Collie on 0466 444 364.

People in Focus connects talent with opportunity in the Freight, Shipping, and Logistics industries. With our industry expertise, we’ll help you chart a course for success.

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